Account Director

Responsibilities

• Lead and inspire teams to manage client relationships with excellence, ensuring we not only meet but anticipate client needs.
• Build and maintain strong partnerships with senior client stakeholders (Manager, Director, and beyond), positioning tmp as a trusted advisor.
• Shape and challenge marketing strategy, helping clients to connect their business objectives to tmp's integrated solutions.
• Provide clear, confident recommendations on the level of investment required to achieve ambitious goals.
• Translate results into meaningful impact, communicating outcomes in a way that secures long-term commitment and funding for future projects and campaigns.
• Act as the strategic voice of your client's business inside tmp, ensuring their brand, priorities, and ambitions are understood and championed.
• Challenge and elevate briefs by pushing for clarity, ambition, and strategic alignment to ensure every project starts with a strong foundation.
• Deliver compelling quarterly business reviews (QBRs) that provide inspiration, insight, and clear recommendations for future success, working together.
• Represent your client's business, brand, strategy, and objectives within our internal team, ensuring they have the context they need to succeed.
• Partner closely with the delivery lead to oversee multiple complex programs, ensuring the right expertise and structure is in place across your account.

Requirements

• A confident and inclusive leader who inspires trust across clients and teams.
• A strategic marketing thinker who can connect the bigger picture to the finer details.
• Positive and resilient, always proactive in finding solutions and moving work forward.
• Ready to challenge thinking constructively, pushing clients and teams to achieve the best possible outcomes.
• Skilled at relationship management, demonstrated by being brilliant at influencing, building trust, and communicating with clarity at every level.
• Curious and quick to learn, able to interrogate complex information and distill it into clear recommendations.
• A collaborative problem solver who guides and supports your team while staying open to new ideas and perspectives.
• Authentically human in approach and motivated by creating work that delivers real impact.

Benefits

• Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability
• Pre-tax flexible spending account (FSA) - healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team
• 4% 401(k) contribution with no vesting period : We are invested in our employees' careers. Each individual has the opportunity to build a future for themselves through a 401(k), and we see that as a success for the company as well
• Plentiful paid time off : Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout
• Sick leave (15 days annually): Illnesses are taken seriously at tmp. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work
• Holiday shutdown (December 26th - 29th) : As the whole company shuts down for a few days, you can celebrate the holidays with loved ones
• Parental leave: - Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay - Secondary caregiver : 12 weeks full pay
• Access to Unmind: Our well-being platform, including access to therapists and coaches
• Employer-funded life, AD&D & disability insurance: tmp offers all employees life and AD&D insurance and makes sure you and your loved ones are protected in times of need
• Company getaways: Whether it is a local office holiday party or a full-blown international trip, we believe in bonding through quality time spent together as a team