Responsibilities

• Own client relationships and project management for 8–10 retainer accounts: kickoffs, weekly client and team emails and meetings, content and ad reviews and approvals
• Run monthly client reporting and review meetings, translating performance data into clear stories and next steps
• Oversee the execution of client work by leading and coordinating our Marketing Manager and contractor team. Translate client goals into actionable plans, delegate work appropriately, and maintain quality control across copywriting, social media, paid media, email marketing, strategy, and branding projects while ensuring work stays on schedule, aligned with brand standards, and within budget.
• Manage client approval workflows in our social scheduling and project management tools (Notion)
• Spot and flag upsell and expansion opportunities to the founder
• Coach our Marketing Manager on client and account management
• Help refine SOPs and adopt AI-assisted workflows as we build them out

Requirements

• Based in Bellingham/Whatcom County, or close enough to reliably meet in person in Bellingham 2-3 times per month
• 5+ years in agency account management, with at least 2 owning client relationships independently
• Experience managing multiple retainer accounts simultaneously
• Experience across content marketing and paid social (Meta Ads at minimum)
• Demonstrated experience mentoring, training, or managing junior team members
• Excellent written communicator; calm, warm, and direct with clients
• Self-directed: comfortable being the senior client voice in a small remote team

Preferred

• Experience with nonprofits and B2B
• Familiarity with Notion, Canva, HubSpot, Mailchimp, and social scheduling platforms
• Comfort with AI tools in marketing workflows such as Claude
• Former agency leaders seeking part-time flexibility

Benefits

• Our culture, flexibility and values are why team members and clients love to work with us. We believe in caring for the whole person through listening and empathy. That also means the team members we attract are motivated and self-sufficient. We offer a flexible schedule and offer a 10% commission for new or upsold clients that you bring in.