Account Coordinator

Responsibilities

• Support the Account Manager (AM) and account team with day-to-day account needs, including client requests, internal hand-offs, and follow-up on open items
• Learn each account’s business goals, KPIs, and tactical objectives, and assist with building, implementing, and maintaining media plans across linear TV, CTV/OTT, and other channels
• Maintain accurate, organized records of media activity, schedules, and client performance, including media plan approvals (MPAs), estimates, and files in shared drives and internal systems
• Assist with weekly performance reporting and post-campaign analyses using Icon’s reporting and attribution tools and Excel; surface trends and recommend optimizations for AM review
• Draft clear, professional client and internal correspondence, meeting agendas, recaps, and presentation materials; use approved AI tools to improve speed, consistency, and quality of written deliverables
• Show initiative in continually learning industry trends, media metrics, and Icon’s proprietary tools and attribution methodologies
• Take ownership of assigned responsibilities, meet deadlines, and proactively communicate status and risks
• Partner with Media Buyers, Planners, Data Intelligence, and Traffic teams to keep campaigns on track, including reviewing schedules, airings, and clearance reports to confirm delivery against plan
• Support billing and financial accuracy by assisting with billing requests, estimates, and reconciliation in partnership with Accounting
• Collaborate across Client Services and share best practices; embrace Icon’s values of Proactivity, Innovation, Collaboration, and Heart

Requirements

• Bachelor’s degree preferred; equivalent experience considered.
• At least 1–2 years of experience in a professional business environment is required, preferably in advertising, media, marketing, public relations, or digital media. Internship experience will be considered.
• Strong working knowledge of Microsoft 365 (Word, Outlook, PowerPoint, Teams) and proficiency in Excel (including pivot tables, VLOOKUP/XLOOKUP, and data cleanup).
• Strong analytical skills and attention to detail, with comfort working with data and reporting platforms; familiarity with linear TV and CTV/OTT concepts is a plus.
• Excellent written and verbal communication skills, with the ability to prioritize and manage multiple deadlines in a fast-paced, client-service environment.
• Collaborative, proactive, and open to feedback; willingness to learn new tools, including AI-enabled workflows.