Account Coordinator

Responsibilities

• Research local community events, public relations opportunities, trade ally events, fairs, festivals, civic meetings, workshops, and other outreach channels that align with utility program goals.
• Help develop and maintain an outreach and events calendar, including target audiences, event dates, locations, staffing needs, materials, follow-up actions, and engagement goals.
• Coordinate and attend community outreach events to promote program awareness, answer basic program questions, gather leads, and connect customers or stakeholders with appropriate program resources.
• Work with trade allies to identify, plan, and support co-branded or partner-supported events, including contractor open houses, customer education sessions, community tabling events, and other engagement opportunities.
• Track leads, customer interactions, event participation, trade ally involvement, and follow-up activities using approved tracking tools, spreadsheets, CRM systems, or other program reporting processes.
• Prepare outreach summaries, event recaps, lead reports, and other updates to help program leadership assess event effectiveness and refine outreach strategies.
• Coordinate with marketing, program management, customer care, implementation staff, trade allies, and client representatives to support consistent messaging and successful event execution.
• Support the development, organization, and distribution of outreach materials, event signage, customer handouts, presentations, talking points, and other program resources.
• Assist with meeting coordination and logistics, including scheduling meetings, preparing agendas, coordinating room or virtual meeting setup, ordering lunches or refreshments, arranging supplies, and documenting follow-up items.
• Maintain organized records for outreach activities, event documentation, contact lists, materials, reports, meeting notes, and related program files.

Requirements

• Bachelors Degree OR
• High School Diploma with 4+ years of experience in outreach, community engagement, event coordination, marketing, customer service, program support, administrative coordination, or a related field.
• Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Preferred

• Experience coordinating events, meetings, logistics, stakeholder communications, and customer-facing activities, including venues, materials, supplies, and other event needs.
• Experience supporting utility, energy efficiency, community outreach, customer education, or similar residential and commercial programs.
• Experience engaging with customers, contractors, trade allies, community organizations, local governments, schools, businesses, and other external partners.
• Experience tracking leads, customer interactions, outreach activities, and event metrics using CRM systems, spreadsheets, SharePoint, or similar tools.
• Experience supporting marketing and outreach activities, including promotional events, public relations, reporting, event recaps, and program updates.

Benefits

• Flexible workplace arrangements, work-life balance
• Donation matching, volunteer opportunities
• Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)