Responsibilities

• Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
• Works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
• Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams.
• Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
• Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities.
• Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts.
• Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services).
• Produce and present client-facing reports that demonstrate the business value of our programs to clients.
• Identify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfaction.
• Collaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives.

Requirements

• At least 12-15 years leading client accounts in a marketing, PR and/or creative agency.
• Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes.
• Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape.
• Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts.
• Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure.
• Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts.
• Strong financial acumen with experience managing client budgets, profitability, and utilization metrics.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Proficiency in project management tools and software.
• Excellent listening, negotiation and presentation skills.

Preferred

• PR background is strongly encouraged in this particular role.

Benefits

• 🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
• 💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services.
• 🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
• 🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.
• 🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift.
• 👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
• 📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.
• 🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here !
• Note: Compensation information is provided separately in compensation details.