Responsibilities

• Stand up and lead the authoring function — build the team, define roles and expectations, and establish durable ways of working.
• Create the authoring operating model — design end-to-end workflows, SLAs, intake/prioritization, and release coordination across Marketing, Product, and Technology.
• Own content standards and governance — set editorial guidelines and establish decision rights, approval paths, and documentation to ensure consistency and control.
• Drive AEM publishing excellence — partner with Product and Technology to define AEM authoring/publishing processes, templates/components, roles/permissions, and quality checks to enable scalable content delivery.
• Ensure quality and risk discipline — implement QA, measurement, and continuous improvement routines to maintain high-quality, compliant customer-facing content.
• Enable experience uplift over time — identify content opportunities to improve customer clarity and confidence across journeys and support ongoing optimization.

Requirements

• 6+ years of experience in digital content operations, content strategy, UX writing, editorial governance, or digital marketing/content management (financial services experience a plus).
• Proven experience building and scaling teams and defining operating models, governance, and quality controls.
• Demonstrated ability to lead complex cross-functional programs with tight timelines and high standards for execution.
• Strong executive communication and influence skills; ability to drive decisions, resolve ambiguity, and align stakeholders.
• Experience working in or alongside a CMS-driven publishing model; hands-on familiarity with Adobe Experience Manager (AEM) strongly preferred.
• Demonstrated self-starter who proactively identifies opportunities, drives work forward, and delivers results with minimal oversight.
• Ability to thrive in a fast-paced, results-driven, highly dynamic environment
• Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Benefits

• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.