Responsibilities

• Own growth, retention, and overall health of a multi-million-dollar client portfolio
• Serve as a trusted advisor to senior client stakeholders, influencing business outcomes
• Drive measurable impact across performance marketing, digital, and web initiatives
• Lead integrated, full-funnel strategies aligned to client business goals
• Anticipate client needs and unlock new opportunities for expansion
• Lead and develop a high-performing client engagement team
• Build a culture of accountability, strategic thinking, and continuous growth
• Elevate the quality of client leadership across the organization
• Drive organic growth through cross-sell, upsell, and client expansion
• Play a key role in supporting new business efforts, including pitch strategy and closing

Requirements

• 10+ years leading client services within a digital or integrated agency
• Proven track record managing and growing multi-million-dollar client portfolios
• Deep understanding of full-funnel digital marketing and web solutions
• Experience driving client growth—not just managing accounts
• Strong commercial acumen with ownership of revenue and profitability
• Executive presence with the ability to influence C-level stakeholders
• Experience leading and scaling high-performing teams
• Forward-thinking mindset, with exposure to AI and emerging technologies