Responsibilities

• Develop and execute comprehensive e-commerce resource planning strategies with a specialization in incentive design, including goal/budget setting and performance review.
• Monitor and track KPIs related to merchant incentives, such as conversion rates, incremental GMV growth, and merchant satisfaction, providing regular reports and insights to stakeholders.
• Continuously monitor and evaluate the effectiveness of merchant incentive programs, recommending and implementing adjustments to maximize their impact.
• Work closely with the operations teams to ensure clear communication of the objective, design, and execution of the incentives.
• Work closely with the finance team to analyze the financial impact of merchant incentive programs and optimize resource allocation based on ROI analysis.
• Work closely with the product teams to ensure seamless integration and functionality of merchant incentive programs.
• Conduct market research to identify industry trends and benchmarks for merchant incentives, staying informed about emerging best practices.

Requirements

• More than 4 years experience of leading teams of 5+ direct reports
• Strong analytical skills and familiarity with data analysis tools such as Tableau, Power BI, or SQL
• Proven expertise in the e-commerce industry, preferably 3P marketplace models, with resource management or seller incentives experience.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Familiarity with financial analysis and ROI calculations related to incentive programs.

Preferred

• 4+ years experience of strategic and analytical experience at leading tech companies.
• Excellent communication skills, with the ability to present complex data in a clear and concise manner.
• Detail-oriented with strong organizational and project management skills.

Benefits

• medical, dental, and vision insurance
• a 401(k) savings plan with company match
• paid parental leave
• short-term and long-term disability coverage
• life insurance
• wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)