Responsibilities

• Own the full client relationship for a portfolio of brand accounts on TikTok Shop
• Lead kickoff calls, strategy sessions, weekly syncs, and post-campaign recaps
• Develop campaign strategies tailored to each client's goals, assortment, and audience
• Collaborate with production, host, and creative teams to ensure flawless execution
• Monitor campaign performance and proactively present insights and optimization recommendations to clients
• Identify and close upsell and expansion opportunities within existing accounts
• Manage contract renewals, scope changes, and billing coordination
• Represent Puff Media in external-facing communications and serve as a trusted advisor to brand partners

Requirements

• 3 to 6 years of experience in account management, brand partnerships, or client success, with at least 1 to 2 years in TikTok Shop, live commerce, or the creator economy
• Deep understanding of TikTok Shop mechanics including affiliate programs, live shopping ads, GMV growth strategy, and creator matchmaking
• Proven ability to manage multiple client accounts simultaneously and independently
• Strong communicator who can present data, set expectations, and navigate complex client conversations with confidence
• Commercially minded, you understand how to grow accounts and spot new opportunities
• Comfortable in a fast-paced, startup environment where the playbook is still being written
• Based in or willing to commute to Brooklyn, NY

Preferred

• Experience with beauty, fashion, lifestyle, or health and wellness brands on TikTok Shop
• Existing relationships with TikTok Shop sellers, agencies, or creators
• Experience managing a junior team or mentoring coordinators
• Mandarin language skills