Responsibilities

• Serve as the primary interface with clients, embedded within their team, and align with their in-office expectations.
• Sit with a creative team to produce multiple seasonal and seasonless campaigns and oversee end-to-end production of digital activations and deliverables.
• Provide Overall Support: Directly partner with a Creative Producer, manage external agency relationships, develop resourcing documents, and manage the onboarding of new teammates. You will provide regular maintenance to process documentation and regularly contribute to workflow improvements.
• Drive Pre-Production Support: Review and logistically contribute to project briefs, develop holistic workback schedules, and create campaign deliverables lists. You will escalate budget or scope considerations before kickoff, initiate external agency briefings, establish creative review cadences, and own Airtable and project setup within all client tools.
• Manage In-Production Support: Determine key stakeholders between Brand, Channel, and Creative. You will manage brief-in meetings with cross-channel partners, lead Run of Show check-in meetings, enforce client SLAs, and captain final file handoffs from agency partners. You will also intake stakeholder feedback, clarify conflicting notes, and translate creative feedback back to the creative team and external partner agencies.
• Oversee Post-Production Support: Follow established processes to close down projects, contribute to Brand and Channel recap decks, and document key learnings for training documents and future project setup.
• Document meeting notes, action items, and status updates while tracking tasks and internal reviews across creative and strategic teams.

Requirements

• A Bachelor’s degree in Communications, Marketing, Project Management, Business, or a related field, or equivalent professional experience.
• 6 - 9 years of experience in project coordination, account management, or digital production support.
• Proven experience working within an agency or internal creative team environment.
• Proficiency in tools like Airtable, Asana, Smartsheet, and Keynote for managing workflows and creating impactful presentations.
• Strong skills in analysis, problem-solving, and collaboration, with a track record of working effectively across cross-functional teams and regional leadership.
• Expertise in solving complex challenges and managing multiple competing projects in a fast-paced, constantly evolving environment.
• A solid understanding of digital marketing channels, creative and digital workflows, and user experience principles.
• An interest in sports and a keen focus on consumer-driven approaches.