Responsibilities

• Lead and implement strategic solutions for the Marketing team using digital marketing automation platforms.
• Serve as a subject matter expert (SME) within the digital marketing team by optimizing and managing campaign delivery to enhance customer experience.
• Continuously improve processes and programs while ensuring data integrity through analytics.
• Plan, collaborate and leverage new technologies and best practices to maintain a competitive advantage.
• Serve as thought leader within the team that is responsible for designing, developing and delivering marketing automation solutions using full functionality of Salesforce Marketing Cloud (SFMC) platform.
• Serve as SME in SFMC by advising, guiding and supporting Marketing team.
• Collaborate with customer relationship management (CRM) platform subject matter expert to enhance integration with marketing automation system on current and future marketing/sales operation needs.
• Enable campaign tracking, single-source production reporting, marketing campaign results reporting return on investment (ROI) and performance measurement dashboards associated with managed programs and marketing tactics through metrics.
• Understand and utilize basic query language (SQL) for query development, data management and optimization.
• Engage with business stakeholders to understand Marketing Cloud initiatives, goals and business requirements to deliver high-quality technical solutions while managing relationships with external technology partners and consultants.

Requirements

• Working knowledge in AMPscript, SFMC Implementation of Server-Side JavaScript (SSJS), HTML/CSS within the scope of creating email, SFMC's tools to edit/create Salesforce Records, Journey Builder and Automation studio and their respective activity types, Mobile Studio and use in Journey Builder, Advertising Studio, and Contact Builder and the Marketing Cloud Data Model
• Proven ability to extract meaning from data and use it to optimize marketing approach, improve processes and enable scale
• Strong knowledge of relevant marketing and sales technology applications
• Basic knowledge of Marketing Cloud Connect and marketing components/objects in Salesforce and SQL
• Proficient knowledge of marketing strategy and execution tactics
• Strong knowledge in data analysis and insight development and specific expertise in analyzing and reporting on marketing data sets to drive action and optimization
• Demonstrated ability to take initiative, prioritize, manage and complete multiple tasks simultaneously to meet project expectations and deadlines
• Creativity, ingenuity and proven project management skills
• Strong organizational and problem-solving skills, with excellent follow-through
• Some travel to office locations and/or conferences may be required.

Preferred

• Bachelor's Degree in Marketing, Computer Science, Engineering, Data Analytics or related field Preferred
• 5-7 years' email marketing experience Preferred
• 5-7 years' experience using Salesforce Marketing Cloud including hands-on experience Preferred
• Experience in campaign management, digital marketing or marketing automation Preferred
• Experience in enterprise level Email Service Providers (ESPs) (i.e. Eloqua, Adobe Marketing Cloud, Marketo) Preferred
• Experience or proven knowledge of the Insurance industry Preferred
• Salesforce Marketing Cloud Email Specialist Certification Preferred
• Salesforce Marketing Cloud Email Admin Certification Preferred
• Some travel to office locations and/or conferences may be required.

Benefits

• Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
• Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
• Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
• Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
• Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
• Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
• An ownership culture that inspires; join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success.