Sr. Manager, Marketing Technology & Operations

USA (Remote)

$88K/yr – $147K/yrSenior Level7+ years expFull time

Posted 4 months ago

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Job Summary

Drive end-to-end marketing technology ownership and data-driven GTM execution with automation, ABM, and AI-enhanced optimization.

  • Own marketing tech stack, data quality, and campaign enablement.
  • Must-have: 7–10+ years in Marketing Ops/MarTech with automation and ABM.
  • Standout: AI-driven scoring, automation, and cross-team collaboration across Marketing, Sales, IT.

Job Description

Responsibilities

  • Own administration, configuration, and ongoing optimization of the marketing technology stack, including marketing automation, ABM platforms, attribution tools, and supporting systems.
  • Serve as the primary owner of marketing automation infrastructure including:
  • Workflows and automation logic
  • Lead lifecycle stages and status management
  • Lead scoring, routing, and qualification frameworks
  • Forms, fields, naming conventions, and data governance
  • Lead and maintain integrations across marketing, sales, and data platforms to ensure accurate data flow and reliable reporting.
  • Establish governance, documentation, best practices, and a long-term marketing technology roadmap.
  • Partner with Campaign Operations and Demand Generation teams to operationalize multi-channel campaigns across email, paid media, web, events, and ABM programs.
  • Enable ABM execution through account segmentation, intent data activation, audience orchestration, and personalization workflows.
  • Ensure tracking, attribution, and performance measurement are built into campaign execution from inception.
  • Lead complex or high-impact GTM initiatives and campaign builds.
  • Identify, evaluate, and implement AI-driven solutions that improve marketing execution, lead management, reporting, and operational efficiency.
  • Pilot and scale AI use cases such as predictive scoring, workflow automation, campaign performance insights, and data quality enhancements.
  • Continuously improve marketing processes to reduce manual effort, increase scalability, and accelerate speed-to-market.
  • Own upstream data quality, lifecycle definitions, attribution logic, and operational inputs that enable reliable analytics and performance measurement.
  • Translate leadership and GTM business questions into operational and technical requirements that support measurement and insight generation.
  • Lead complex marketing technology and operational initiatives end-to-end, including system implementations, migrations, integrations, and GTM process changes.
  • Act as the connective partner between Marketing, Sales, Sales Ops, Analytics, and IT teams.
  • Establish project timelines, success metrics, change management plans, and documentation standards for operational initiatives.
ServiceChannel logo

ServiceChannel

4.0 Glassdoor

ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location.Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketplace helps you source top providers in every market based on proven performance while optimizing for the metrics you care most about, such as speed and cost. By automating the work order process with Managed Services, you can keep your locations in top-notch shape and keep your customers happy.Key Facts: * 63 countries * 300,000 locations* $6B annual spend processed * 500 leading customers * 5 of 5 most profitable retailers in America* 4 of 10 fastest growing restaurants in USIndustries Served:• Retail • Restaurants • Convenience Stores• Grocery/Supermarkets• Finance/Banking/Credit Unions• Healthcare/Urgent Care• Storage & Logistics • Unmanned Assets• Government/Municipal Properties• Educational Institutions• Transportation• Housing & Property Management• Supportive & Community-Based Housing

Founded in 1999
Greenville, South Carolina, USA
401 employees (28 in marketing)
82% recommend to a friend
91% CEO approval

Traffic Signals

Monthly Visitors
645K
Monthly Google Ads Budget
$25.6K
Traffic Source Mix
Search
19.4%
Direct
74.2%
Referral
4.7%
Social
0.3%
Paid
1.3%

Headcount Trend

Current headcount: ~401

Marketing Team

Marketing Team Size
21 (5% of company)

Funding

Total Funding
$114.5M
Last Raise
$54M
Series B, 9 years ago

Funding History

  • May 2017
    Series B • $54M
  • Jan 2015
    Series Unknown • $31M
  • Jan 2010
    Debt Financing

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