Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client’s program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication, reliability and relatability
• Mentor and nurture talent on the team
• Collaborate, develop and strategize account plans to meet growth targets.
• Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.

Requirements

• 12+ years of related work experience, major strategic consulting firm background preferred
• Bachelor's Degree; advanced degree or MBA a plus
• Fast, accurate, and authoritative analysis, forecasting, and decision-making
• Deep expertise in assembling and management digital experience transformation programs
• Comfort with ambiguity and broad requests, and able to both clearly validate understanding and answer with concrete projects and industry-leading work product
• Strong commercial and business acumen
• Record of lasting, mutually beneficial business relationships
• Exemplary verbal and written communication skills including storytelling and presentation
• Leadership ability, especially to drive action without direct authority
• Exceptional analytical and quantitative problem-solving skills

Preferred

• MBA or advanced degree (optional)
• Experience managing and maintaining customer relationships (nice to have)
• Leadership ability to drive action without direct authority (nice to have)

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• Paid holidays, vacation, and sick time
• Parental Leave
• Employee assistance program and other company benefits