Responsibilities

• Define the long-term marketing vision for the offline retail experience
• Develop offline marketing strategies and CX for new and new-to-world products that inform, engage and drive early adoption
• Develop and implement AI-powered tools and mechanisms to streamline in-store program operations, automate reporting, and improve cross-functional collaboration
• Build AI automated systems for project tracking, budget management, and performance monitoring to drive cost efficiencies and operational excellence
• Create AI-driven solutions for data analysis, trend identification, and predictive insights that inform strategic decision-making for in-store programs
• Design and deploy process improvement initiatives using AI tools to reduce manual workload, accelerate time-to-market, and optimize resource allocation
• Measure the performance of our in-store CX through qualitative and quantitative research, utilizing AI-powered analytics tools
• Initiate, develop and champion CX initiatives to raise the bar for global in-store experiences, gaining approval at the Director level within sales and marketing teams
• Clarify and drive project commitments as well as establish and maintain clear chains of accountability by leading and facilitating meetings with key stakeholders
• Be a strategic thought-leader and collaborator with product marketing, product management, and design to determine the right messaging priorities for the offline environment

Requirements

• 7+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience leading go-to-market for consumer software or hardware product launches

Preferred

• Experience using any of SQL or other analytical tools for conducting data analysis
• Experience with customer segmentation, profiling, and targeting

Benefits

• Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off and parental leave