Responsibilities - Execute customer campaign posts based on briefs from Customer Operations, with support from the technical editor on positioning and content accuracy. - Own the substance of every customer post — images, copy, angle — even when working with external designers or editors. You decide what goes out. - Manage scheduling, publishing, and community management for all customer campaign content across Wevolver’s social channels (LinkedIn, Instagram, Facebook, X). - Coordinate with Customer Success Managers on campaign execution, timelines, and reporting on impact and results. - Create posts end-to-end: select or commission visuals, write copy, choose the angle — not just place pre-made assets into a scheduler. - Apply editorial judgment to make customer content resonate with engineers. You’ll lean on the team (technical editor, designer) for input, but you own the final output. - Engage with comments and community responses on technical content — you need to be comfortable in the subject matter, even if your technical background is light. - Pull and analyse social media data (primarily via Sprout Social); share findings and evaluate campaign performance with the team. - Contribute to post-campaign reviews — what worked, what didn’t, what changes next. - Support the development of a structured learning loop across campaigns so that performance improves over time, not just campaign by campaign. - Work closely with the Customer Operations team, who will provide structured campaign briefs. You’re expected to push back, ask clarifying questions, and improve the brief where needed. - Coordinate with external support (freelance designers, video editors, copywriters) to produce campaign assets. - Provide proactive updates — no gaps in handoffs with CSMs or other team members. - Support the organic-focused social media function as needed, and help maintain consistency across customer and organic content.