Responsibilities

• Active Monitoring: Daily management of Instagram, Facebook, and TikTok. You are the first line of responses for comments, mentions, and DMs.
• Brand Voice: Respond to the community in a way that feels human and strictly aligns with each brand’s specific "persona."
• Guardianship: Moderate content by hiding spam or inappropriate comments and escalating sensitive or high-priority inquiries (customer service issues, PR risks) to the right internal leads immediately.
• Content Deployment: Assist in the tactical posting of editorial calendars and content across platforms.
• Weekly Recaps: Use existing templates to create client-facing community reports.
• The "So What": Send a weekly internal email that doesn’t just list data, but highlights trends, recurring complaints, or "wins" within the communities of the two brands.
• Trend Spotting: Flag emerging memes, sounds, or conversations that our brands could authentically join.

Requirements

• Writing Polish: Exceptional written communication skills. You must be able to switch between different "voices" effortlessly and have a sharp eye for grammar.
• Social Fluency: You have a deep, personal understanding of how people talk on TikTok vs. Facebook vs. Instagram.
• Synthesis: The ability to take a week’s worth of comments and summarize them into a few clear, concise takeaways.
• Reliability: Since this role involves Saturday coverage and specific daily windows, we need someone who is disciplined and highly responsive.
• Professionalism: The ability to remain calm and professional when handling negative or "troll" interactions.

Preferred

• Internship experience at an agency or with a brand.
• Familiarity with tools like Sprout Social, Hootsuite, or Canva.
• Experience creating simple, clean reports in Google Slides or PowerPoint.
• Basic understanding of social media analytics or sentiment tracking.