Responsibilities

• This position is responsible for engaging with Publix customers and fans on public-facing online platforms. This includes social media channels such as Facebook, Twitter, Instagram, YouTube and online review sites.
• This position is responsible for monitoring and understanding the holistic conversation and sentiment about the Publix brand online, identifying any trends and potential reputation issues.
• This position is responsible for various communications and tasks to support content and community efforts across the Social Team as a whole.
• This position is responsible for providing premier customer service, leveraging knowledge resources, and always striving to achieve a positive outcome for every care case that happens on social media channels.

Requirements

• Bachelor’s degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism, or equivalent experience in any of these areas.
• 1-2 years in a customer service-oriented role
• 1 year in using social media for a business
• 1-2 years in a communications-focused role.
• Knowledge and understanding of social media platforms, including use cases for customers or fans and for brands.
• Knowledge of Publix history, culture, and branding.
• Drive
• Flexibility/Adaptability
• Initiative
• Stress-Tolerance

Preferred

• Bachelor’s Degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism
• 3-5 years or more in customer service-oriented role
• 2 years or more in social media for a business
• 2 years or more in a communications-focused role.
• Bilingual including written communication (Spanish and English)
• Knowledge in best practices for customer communication and response protocols, established in the department.
• Knowledge and understanding of social media analysis and trends identification.
• Knowledge of external and internal product and service information
• Microsoft Word (Intermediate)
• Microsoft Excel (Intermediate)

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/