Social Media Community Management Specialist at Vanguard | Charlotte, NC

Vanguard

Social Media Community Management Specialist

Charlotte, NC (Unknown)

Salary Not AvailableEntry Level1+ years exp

Posted 4 months ago

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Job Summary

Drive Vanguard’s social media community management and day‑to‑day operations to protect brand voice and engage audiences.

Own monitoring, responses, and escalation of comments per guidelines.
Experience with social listening or management tools (e.g., Talkwalker, Meltwater, Khoros).
Support community strategies and maintain a consistent brand voice.

Job Description

Responsibilities

Support community management efforts across Vanguard’s social media platforms by monitoring, responding, and escalating comments, questions, and feedback in alignment with established guidelines.
Monitor social media channels for potential issues and escalate risks or sensitive conversations according to defined protocols.
Assist with day‑to‑day social media operations, including proactive engagement and content support.
Use social listening tools to identify trends, emerging conversations, and engagement opportunities, sharing insights with senior team members.
Help maintain consistent brand voice by applying approved messaging, tone, and response frameworks.
Support the execution of community engagement strategies developed by senior team members.
Participate in internal reviews by routing materials, tracking feedback, and supporting approvals under guidance.
Engage with social media communities by moderating posts and comments to ensure adherence to community guidelines and platform rules.
Contribute to special projects and perform other duties as assigned.

Requirements

Foundational understanding of social media platforms and the role of community management in supporting business objectives.
Experience using social media management or listening tools such as Talkwalker, Meltwater, or Khoros (or similar).
Familiarity with platforms such as LinkedIn, Reddit, Meta, X, and emerging channels.
Strong written communication skills with attention to tone, clarity, and brand standards.
Ability to work in a fast‑paced environment while following established processes.
Strong organizational skills and the ability to manage multiple tasks with guidance.
Willingness to learn how to navigate sensitive client or brand interactions with professionalism.
1–3 years of experience supporting social media accounts, digital communities, or related marketing/communications work.
Undergraduate degree or an equivalent combination of training and experience.
Interest in learning social media best practices within a regulated environment.
Comfort operating within defined guidelines while developing independent judgment over time.

Vanguard

Join us as we celebrate 50 years of empowering our 50 million investor-owners.* Since our founding in 1975, we’ve been on a mission to help investors achieve their goals.With no outside shareholders to answer to, we make decisions—including keeping investing costs as low as possible—with our clients’ needs in mind. Whether you’re investing for your first house, college for your kids, or a comfortable retirement, you can be confident we’re on your side.We are a community that thinks—and feels—differently about investing. Together, we’re changing the way the world invests. Let’s celebrate 50 years together.Community guidelines: vgi.vg/sgl1*As of January 2025

Founded in 1975

Phoenixville, Pennsylvania, USA

26K employees (1,376 in marketing)

www.vanguard.com