Responsibilities

• Create, edit, schedule, and publish Instagram stories, reels, and posts
• Assist with content planning and execution
• Capture videos of jewelry pieces
• Maintain a consistent and elevated Bijou Lab brand voice across social media platforms
• Monitor social media accounts and respond to DMs, directing inquiries to the appropriate channels when needed
• Manage and respond to client email communications
• Coordinate resize and repair requests from start to finish
• Support the sales team with general client service needs
• Maintain the Bijou Lab brand voice across all client communications
• Help ensure every client feels informed, supported, and cared for throughout their experience

Requirements

• 2+ years of experience in social media, content creation, marketing, client experience, or a related role
• Experience creating and editing short-form video content for a business or brand
• Excellent written communication skills and strong attention to detail
• Strong organizational and time-management skills
• Comfortable managing multiple projects simultaneously
• Experience using Instagram for business purposes
• Strong visual eye and understanding of luxury branding
• Ability to maintain a consistent brand voice across social media and client communications
• Ability to work independently and take ownership of responsibilities
• Professional, polished, and client-focused demeanor

Preferred

• Jewelry, fashion, beauty, wedding, product or lifestyle brand experience
• Customer service or client experience background