Responsibilities

• Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
• Track status of account activities and take a lead role in proactively sharing updates with clients
• Lead status meetings and maintain consistent touchpoints across the broader IAT and client teams
• Develop social and digital content strategies, based on the understanding of the client's brand message, voice, objectives and target audiences
• Provide creative and strategic input on social and digital projects
• Support and brief large and diverse Community Management teams, as they relate to the strategic objectives
• Work with Analysts to interpret the results obtained from the different reports of the analytical and monitoring tools for continuous optimization of the account
• Monitor trends in social networks to adjust the strategy, content and work based on the latest platforms updates and innovations
• Have an eye to detect business opportunities and develop the right solution
• Take the lead when needed in front of the clients, and provide a valuable strategic POV

Requirements

• BA or BS in communications or related field
• 4-6 years of related social media experience
• Passion and enthusiasm for the job to be done — this is a role where you can make a real difference and impact on one of the world’s largest automotive companies.
• Proficiency in social media platforms and inherent curiosity about emerging platforms.
• Willing to experiment with cutting-edge platforms and techniques and explain the “why this matters” to client at a strategic level.
• Work well within highly collaborative, multidisciplinary teams – displaying proven ability in running a team, controlling timelines, routing for approvals, anticipating issues and working towards solutions to complex problems.
• Be able to communicate with client contacts across multiple levels, both at a reporting and strategic counsel level
• Ability to think critically about account work, ask questions as needed and effectively solve problems
• Have deep working knowledge of the social and digital ecosystem
• Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs

Preferred

• Results-oriented
• Team player
• Strong time management skills and attention to detail