Responsibilities

• Lead the Email Marketing team and help them do their best work every day.
• Split your time between doing hands-on email work and managing people and projects.
• Build trusting, supportive relationships with our internal teams, Clients, and Trade Allies.
• Help plan email campaigns and make sure they are built the right way from start to finish.
• Improve how the team works by updating old processes and bringing in modern ideas.
• Review how jobs are assigned so the team stays on track and meets deadlines.
• Make long-term plans that help the team grow, including better tools, better data, and better workflows.
• Stay aware of new trends, rules, and privacy needs in email marketing, and help the team stay compliant.
• Support the move toward more automation and AI when it makes our work better and easier.
• Make sure the team follows clear steps that help avoid errors and keep our work high quality.
• Answer questions from Clients and internal partners as a trusted expert in Email Marketing.

Requirements

• Hands-on experience working in Salesforce Marketing Cloud (SFMC).
• Strong understanding of how email messages, journeys, and campaigns are built.
• Ability to work with data and use it to guide choices and improvements.
• At least 10 years of experience in Marketing, including Email or Marketing Automation.
• At least 5 years leading people, not just acting as a team lead.
• Strong ability to understand processes and improve them over time.
• A steady leader who builds trust and supports their team.
• Able to guide others through change and help them learn new ways of working.
• Clear and simple communication skills.
• A “hands-on” mindset — willing to jump in, help, and stay connected to the work.
• Strong problem-solving skills with a calm and thoughtful approach.
• Curious and open to new ideas, especially around automation and team growth.
• Able to stay positive under pressure and focus on solutions.
• Team-first attitude with a drive to create stability, clarity, and long-term success.

Preferred

• SFMC certifications (Email Specialist, Consultant, or Admin)
• Experience using project tracking tools such as Workfront
• Background working in an agency or a large corporate environment
• Experience leading change, improving systems, or helping teams modernize tools or processes
• Comfort using AI tools (like Copilot) to support writing, planning, and problem-solving

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career