Responsibilities

• Serve as the executive strategic lead and trusted advisor for key client relationships, providing senior-level counsel on omnichannel marketing, customer engagement, and digital transformation.
• Lead the development of enterprise and brand-level omnichannel strategies that align business objectives, customer needs, and channel best practices.
• Advise clients on modern marketing capabilities, data-driven engagement models, personalization, CRM strategy, and marketing technology investments.
• Translate business and customer insights into integrated engagement plans, channel strategies, customer journeys, and measurement frameworks.
• Lead strategic workshops, executive presentations, and planning sessions that align cross-functional stakeholders around growth opportunities.
• Champion data-informed decision making by leveraging analytics, customer insights, and performance metrics to optimize marketing effectiveness.
• Partner closely with Brand Strategy to translate positioning and messaging into connected omnichannel experiences.
• Collaborate with CXOE, Technology, Analytics, and Creative teams to ensure strategic recommendations are executable and measurable.
• Identify opportunities to expand strategic engagements within existing accounts, contributing to organic growth and long-term client partnerships.
• Stay ahead of emerging digital marketing trends, AI, customer engagement technologies, and evolving healthcare marketing best practices to bring forward innovative solutions for clients.

Requirements

• 10+ years of experience in omnichannel strategy, digital marketing, customer engagement, or customer experience within the pharmaceutical industry.
• Significant experience within a healthcare advertising or marketing agency, preferably supporting AOR engagements.
• Demonstrated success leading large-scale omnichannel strategies for complex pharmaceutical or life sciences clients.
• Proven experience managing and growing high-performing strategic teams.
• Strong executive presence with experience presenting to senior client stakeholders, including C-suite executives.
• Demonstrated success leading strategic components of new business pursuits, including pitches, RFPs, workshops, and proposal development.
• Experience driving agency growth through strategic consulting, account expansion, and thought leadership.
• Deep understanding of omnichannel engagement planning, customer journey mapping, segmentation, CRM, marketing automation, personalization, and digital analytics.
• Exceptional communication, facilitation, presentation, and relationship-building skills.
• Ability to influence across cross-functional teams and navigate complex organizational environments.

Preferred

• Preferred, bonus, or optional qualifications are not separately listed beyond the Qualifications section.

Benefits

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!