Senior Deliverability Manager

Irving, TX (On-site)

$113K/yr – $210K/yrSenior Level10+ years expFull time

Posted 7 days ago

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Job Summary

Own and optimize deliverability programs across email and SMS, building standardized practices, onboarding and testing strategies, and client-facing guidance to improve sending reputation and campaign performance.

Lead deliverability optimization efforts and establish scalable processes
Collaborate with ISPs and internal teams to align with compliance and performance needs
Drive measurable improvements and client confidence through data-driven guidance

Job Description

Responsibilities

Improve email and SMS/MMS deliverability performance through optimized processes, monitoring, and proactive issue resolution
Establish and scale standardized deliverability practices, including whitelisting, feedback loops, spam filtering, and escalation management
Lead onboarding, testing, and execution strategies to improve sending reputation and delivery success
Strengthen ISP relationships and ensure Epsilon’s sending technologies align with evolving compliance and performance requirements
Build client confidence through decisive, data-driven guidance and measurable improvements in campaign performance
Enhance automation and efficiency, particularly in IP/domain warming and deliverability monitoring processes

Requirements

10+ years of experience in deliverability operations within an ESP, ISP, or email authentication environment.
Deep expertise in email ecosystem fundamentals including SMTP, MTAs, IP strategies, DKIM/SPF authentication, and sender reputation management
Strong knowledge of data hygiene, privacy regulations, opt-in policies, and anti-spam frameworks
Hands-on experience managing SMS/MMS deliverability, including 10DLC registration, Toll-Free verification, Short Codes, and CTIA compliance
Proven ability to diagnose complex deliverability issues, perform root cause analysis, and implement effective solutions
Strong cross-functional collaboration and communication skills to influence internal stakeholders and client partners
Experience with MessageSystems (MTA), Kibana, and QuickSight or similar tools
Bachelor’s degree required; advanced technical or business degree preferred

Preferred

Active participation and established presence in industry groups such as M3AAWG or ESPC
Experience shaping deliverability products, services, or platform enhancements at scale
Demonstrated ability to translate ISP and client insights into innovative, value-added solutions
Track record of building high-trust client relationships through strategic guidance and measurable outcomes
Strong blend of technical depth and client-facing consultative expertise

Benefits

- Time to Recharge: Flexible time off (FTO), 15 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon

3.7 Glassdoor

Epsilon Systems is a 100% employee-owned professional and technical services company founded in 1998 and headquartered in San Diego. We are dedicated to delivering high-quality products and services to defense and commercial customers worldwide, including the Department of Defense, Department of Energy, Department of the Interior, and Department of Homeland Security. Our sustained growth in size, capability, and reputation reflects our focus on customer success, our employees’ expertise, and the strength of our management team.Our business units:-Modernization & Engineering Sector: A premier NAVSEA-certified Alteration Installation Team (AIT) provider to the U.S. Navy, offering ship alteration installations, repair, technical services, and logistics support for NAVSEA, NAVAIR, Regional Maintenance Centers, and Military Sealift Command.-Ship Repair Sector: Offers comprehensive marine engineering, assessment, maintenance, and ship repair services for all classes of U.S. Navy ships. We provide the capacity and technical expertise to meet any shipboard repair or maintenance needs.-Epsilon C5I, Inc.: Specializes in Command, Control, Communications, Computers, Combat Systems, and Intelligence (C5I) support. Our capabilities include solutions for software and systems engineering, signal intelligence, cryptologic programs, and cybersecurity.-Advanced Products (AP): Provides design, build-to-print, assembly, testing, and integration for electrical, mechanical, and electronic systems for the U.S. Navy, foreign military sales, and commercial customers. -Technology Solutions: Develops systems for operational readiness and nuclear operations. Our Epsilon XR team specializes in virtual, augmented, and mixed reality training, simulations, and e-learning.-Mission Services: Provides secure communications, satellite systems, network operations, environmental management, fleet technical assistance, and logistics support for U.S. Navy operations.

Founded in 1998

San Diego, California, USA

www.epsilonsystems.com

65% recommend to a friend

85% CEO approval