Senior Customer Marketing Manager

Raleigh, NC (On-site)

$146K/yr – $182K/yrSenior LevelFull time

Posted 1 day ago

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Job Summary

Own and accelerate Fortune 500 executive advocacy programs and evidence-driven customer narratives to turn strategic relationships into long-term partnerships.

  • Define recruitment, nurturing, and engagement of executive advocates
  • Coordinate cross-functional networks and scalable enablement to drive growth

Job Description

Responsibilities

  • Drive Executive Advocacy Strategy: Act independently to establish methods and procedures for recruiting, nurturing, and engaging Fortune 500 executive advocates, turning top-tier enterprise relationships into long-term strategic partnerships.
  • Architect High-Impact Evidence Frameworks: Oversee the end-to-end creation of strategic customer evidence assets—including executive video testimonials, joint keynotes, written case studies, and peer-to-peer review campaigns—that showcase complex data transformation journeys.
  • Build Formal Cross-Functional Networks: Create and coordinate strategic networks across Sales, Customer Success, Product Marketing, and Regional Field Marketing teams to ensure customer stories align directly with corporate growth objectives and go-to-market priorities.
  • Govern Customer Experience & Engagement: Evaluate intangible customer sentiment and engagement metrics to ensure every advocate interaction is high-touch, highly rewarding, and mutually beneficial, protecting key external relationships.
  • Pioneer Scalable Content & Enablement Programs: Formulate global advocacy toolkits and customer-driven sales enablement resources that empower field teams to leverage authentic customer proof points across every stage of the sales lifecycle.

Requirements

  • Expert Customer Marketing Mastery: Deep expertise in building and scaling global customer advocacy or customer evidence initiatives within high-growth enterprise technology environments.
  • Executive Relationship Architecture: Exceptional interpersonal judgment and negotiation capabilities, with a proven ability to engage with C-suite and executive leaders at Fortune 500 organizations to secure strategic participation in public advocacy.
  • Strategic Narrative & Storytelling Vision: Exceptional ability to translate highly complex technical implementations and corporate transformation stories into compelling, customer-centric narratives.
  • Cross-Functional Influence: Demonstrated success steering complex, multi-stakeholder programs by creating formal internal networks and shaping project methods without relying on direct authority.

Benefits

  • And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

Headcount Trend

Current headcount: ~64

Marketing Team

Marketing Team Size
9 (14% of company)
Median Career Experience
18 years
Median Tenure
1.1 years
Marketing Roles Posted (Last 30 Days)
2