Responsibilities

• Manage a portfolio of e-commerce client accounts and act as their primary point of contact
• Build and maintain strong client relationships focused on retention and growth
• Understand client business models, KPIs, margins, and growth targets
• Coordinate internal teams to execute campaigns across paid media, creative, email, and other channels
• Lead client calls, performance reviews, and strategic planning sessions
• Monitor campaign performance and translate data into clear insights and recommendations
• Identify upsell and cross-sell opportunities aligned with client goals
• Ensure deliverables are completed on time and meet quality standards
• Proactively troubleshoot issues and communicate solutions quickly
• Prepare reports, presentations, and strategic roadmaps

Requirements

• 3+ years experience in account management, client success, or marketing strategy (agency experience preferred)
• Strong understanding of digital marketing channels (Meta, Google, email, CRO, etc.)
• Experience working with e-commerce brands or DTC businesses
• Excellent communication and presentation skills
• Analytical mindset with ability to interpret performance data
• Strong project management and organizational skills
• Ability to manage multiple clients and priorities simultaneously
• Commercial awareness and results-driven thinking
• Proficiency with reporting tools, dashboards, and project management systems
• Fluent English