Responsibilities

• Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs for enterprise clients.
• Serve as the primary point of contact for assigned clients, managing day-to-day communication and overseeing all account-related activities.
• Own or support account strategy development and needed refinement over the course of client relationship on at least 80% of your accounts
• work with clients and internal team members to ensure consistent client success, leading multiple accounts, offering strategic counsel to clients, and providing mentorship and direction to junior teammates
• Develop and maintain a strong understanding of each client's business objectives, industry, and target audience.
• Ensure consistent account performance against all defined KPIs, overseeing communication of results and providing analysis
• Manage project timelines, budgets, and deliverables to ensure timely and accurate completion of client projects.
• Ensure speed and accuracy across all client correspondence
• Work closely with leadership team to regularly review account performance and identify opportunities for account growth
• Manage the overall financial health of assigned accounts, including forecasting, budgeting, and invoicing.
• Develop and maintain strong relationships with key stakeholders within client organizations, including senior-level executives and decision-makers.
• Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing.
• Support new business efforts, with the ability to confidently take initial intro calls with prospects as needed, develop new business content, and pitch as senior account lead and/or strategy lead for new business presentations.
• Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development.
• Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions.