Responsibilities

• You are the single point of accountability for every client in your portfolio. You drive retention, upsell, and measurable business outcomes across every engagement.
• You'll help build out the repeatable onboarding, reporting, and delivery processes that scale as the agency grows.
• You'll run EOS LMA with direct reports: weekly Level 10s, scorecards reviewed, performance gaps addressed in the same week they appear.
• Translate client business goals into execution briefs the internal team can act on immediately
• Run strategy calls on a defined cadence, deliver written recaps within 24 hours, and send monthly reports by the 1st business day of each month
• Proactively surface upsell and cross-service opportunities from performance data every month
• Enforce scope, change orders, and phase gates without exception
• Hold direct reports to scorecard standards weekly, not quarterly

Requirements

• 5+ years of account management in a digital marketing or full-service agency environment
• Demonstrated experience managing multi-service retainer portfolios across multiple verticals
• Comfort working with owner-operators and executive stakeholders who expect direct, data-backed communication
• Experience managing or mentoring junior account managers required
• Proficient in ClickUp or a comparable PM platform, Google Ads, Meta Ads, and SEO fundamentals at a client-facing level

Preferred

• Bonus if you've worked with clients who are members of peer groups, buying groups, franchise networks, or business coaching programs. You already know this client type