Responsibilities

• Day-to-day lead on 4–6 client accounts, covering strategy, Klaviyo execution, SMS, flow architecture, campaign calendars, client communication, and reporting.
• Own the build. You're not handing off to someone else to construct the programs.
• Lifecycle architecture including welcome, post-purchase, browse/cart abandon, winback, VIP, and replenishment, optimized per client.
• Campaign calendars planned and executed.
• Segmentation and suppression logic maintained.
• Performance reviewed monthly with a narrative, not just numbers.
• Confident client calls run by you.
• Problems surfaced early, not after they become crises.
• This is a full-ownership role.

Requirements

• 2+ years in retention marketing
• Klaviyo required
• Agency-side preferred, but brand-side with real program ownership considered
• Experience reading performance data and making calls, not just reporting
• Ability to juggle multiple clients and flag issues
• Organized enough to manage multiple clients without slipping

Preferred

• Attentive or another SMS platform experience is a strong plus
• Curiosity about working smarter (Asana/Claude AI use)

Benefits

• Full benefits
• Unlimited PTO
• Remote work environment
• Accountability and teamwork culture
• Leadership support