Responsibilities

• You’ll be the day-to-day lead on 4–6 client accounts. That means strategy, Klaviyo execution, SMS, flow architecture, campaign calendars, client communication, and reporting — all of it. You’re not handing off to someone else to build. You’re building.
• Lifecycle architecture — welcome, post-purchase, browse/cart abandon, winback, VIP, replenishment — built and optimized per client.
• Campaign calendars planned and executed.
• Segmentation and suppression logic maintained.
• Performance reviewed monthly with a real narrative, not just a number dump.
• Client calls run with confidence.
• Problems surfaced early, not after they become crises.
• This is a full-ownership role.

Requirements

• 2+ years in retention marketing — agency-side preferred, but brand-side with real program ownership considered
• Klaviyo required
• Attentive or another SMS platform is a strong plus
• You understand why flows matter more than campaigns and can defend that point of view in a client conversation
• You know how to read performance data and make a call — not just report what happened
• You’re organized enough to juggle multiple clients without things slipping and honest enough to flag when they do
• We use Asana to manage everything and Claude AI to accelerate strategy and production work
• You don’t need to be a power user on day one, but you do need to be curious about working smarter

Preferred

• Curious about working smarter.

Benefits

• Full benefits
• Unlimited PTO