Responsibilities

• Respond to customer inquiries via live chat and email in a timely, professional, and courteous manner.
• Provide accurate and detailed information regarding our range of wellness products, including usage, benefits, and ingredients.
• Assist customers with order placement, tracking, returns, and exchanges.
• Troubleshoot and resolve customer issues effectively, ensuring a positive resolution and maintaining customer loyalty.
• Document all customer interactions and feedback meticulously in our customer relationship management (CRM) system.
• Collaborate with other departments to resolve complex issues and improve the overall customer experience.
• Stay current with product knowledge, company updates, and industry trends to provide the best possible support.

Requirements

• Proven experience in a customer support role, with a strong preference for candidates with experience in chat and email-based support.
• Exceptional written communication skills, with a strong command of English grammar, spelling, and punctuation.
• The ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a patient, customer-centric approach.
• Proficiency in using helpdesk software, CRM systems, and standard office applications.
• A genuine interest in the health and wellness industry is highly desirable.
• Must be legally authorised to work in the United States.

Preferred

• A genuine interest in the health and wellness industry is highly desirable.

Benefits

• A competitive hourly wage.
• The flexibility of a fully remote working environment.
• Opportunities for professional development and career progression within a growing company.
• Generous employee discounts on all Extract Wellness LLC products.