Product Marketing IT Service Director

Seattle, WA (Hybrid)

$164K/yr – $262K/yrDirector/Executive8+ years expFull time

Posted 6 days ago

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Job Description

Responsibilities

  • Partner with sales & solution engineers to develop content and enablement programs that fuel pipeline and close deals
  • Be a part of a team that helps define differentiated, clear and customer-centric narrative, value props, positioning and messaging.
  • Translate our marketing initiatives into actionable programs and align with our digital & field marketing teams to help drive demand generation.
  • Drive the creation and delivery of thought leadership content, webinars, blogs, and case studies to drive the industry message.
  • Transform and operationalize internal and external marketing communications.
  • Develop repeatable, scalable processes to better train sales teams, and drive always-on sales plays and programs.
  • Partner closely with product teams to shape differentiated product investments that drive innovation for our customers.
  • Build the core value proposition and selling points with input from product management, sales leadership, field marketing, and customer insights teams.
  • Lead product launch plans and develop effective sales training materials.
  • Confidently deliver presentations to audiences of all sizes

Requirements

  • 8+ years of experience in product marketing, industry marketing or corporate marketing.
  • Experience in IT Service Management, or other applicable IT domains like IT Operations or Asset Management
  • Excellent communication skills and the ability to present to executive leaders, cross-functional partners, and customers
  • Expertise in creating strong working relationship s with cross-functional teams and align with global stakeholders
  • Ability to create a range of marketing assets (including on-message product demo videos, sharp succinct slide pitch-decks in Apple Keynote and Microsoft PowerPoint), product data sheets.
  • Ability to use data and analytics to drive decision-making as well as a consistent track record of setting and delivering against measurable marketing metrics.
  • Ability to strategize and craft compelling messaging and positioning for technology products.

Preferred

  • Experience with the Salesforce products and/or other IT Service Management solutions or platforms preferred
  • Get-it-Done confidence to pick up and lead new projects even in the face of ambiguity
  • A winning attitude that inspires optimism, fun, and the desire to always be learning!
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Founded in 1999
San Francisco, California, USA
86K employees (5,985 in marketing)
80% recommend to a friend
83% CEO approval

Traffic Signals

Monthly Visitors
90.3M
Monthly Google Ads Budget
$2.8M
Traffic Source Mix
Search
15.1%
Direct
65.3%
Referral
17.9%
Social
0.2%
Paid
1.4%

Headcount Trend

Current headcount: ~86.1K

Marketing Team

Marketing Team Size
3,762 (4% of company)
Median Career Experience
16.5 years
Median Tenure
5.3 years
Marketing Roles Posted (Last 30 Days)
27

Funding

Total Funding
$25.1B
Last Raise
$25B
Post IPO Debt, 5 days ago

Funding History

  • Mar 2026
    Post IPO Debt • $25B
  • Oct 2022
    Post IPO Equity
  • Jan 2003
    Series Unknown • $1M

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