Responsibilities

• Support core go-to-market initiatives for the Board product through research, analysis, and development of clear, sales-ready messaging and positioning.
• Build and maintain foundational assets (Messaging House, personas, value narratives) by synthesizing product capabilities, target audiences, pain points, and competitive context into usable insights for commercial teams.
• Conduct persona and customer research, including creating and refining a Director persona, mapping challenges and buying drivers to product capabilities and value propositions.
• Own ongoing win/loss analysis, performing weekly qualitative reviews of key deals and delivering concise insights and an end-of-internship quantitative and qualitative summary.
• Analyze pricing and packaging performance, assessing adoption trends, deal feedback, and customer signals to identify what’s working, what’s not, and why.
• Maintain and enhance competitive intelligence, monitoring competitor messaging, positioning, and product changes to surface implications and recommendations for sales and marketing.

Requirements

• Turn complex information into clear, structured, and usable insights, with strong written communication skills.
• Conduct research and analysis across qualitative sources (interviews, deal notes, call summaries) and basic quantitative/data sets (spreadsheets).
• Apply strong organizational skills and attention to information structure to create repeatable, easy-to-use outputs.
• Leverage AI tools to support research, synthesis, and knowledge management workflows.

Preferred

• Prior experience in product marketing, strategy, consulting, or sales operations, especially within B2B SaaS or enterprise software.
• Familiarity with competitive analysis, pricing research, CRM data, or BI tools.

Benefits

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding