Responsibilities

• Design and lead a structured operational cadence (business reviews, pipeline, and customer success syncs) to keep product and field teams aligned.
• Own the creation, deployment, and optimization of enterprise documentation and enablement assets, establishing operational metrics to measure asset freshness, utilization, and overall business health.
• Represent the product in customer advisory councils and critical pre-sales and post-sales engagements to secure tight feedback loops and unblock go-to-market (GTM) success.
• Collaborate across product and business functions to drive recommendations for product commercialization and business growth.
• Deploy AI-native capabilities to accelerate and scale operational loops and workflows.

Requirements

• Bachelor's degree or equivalent practical experience
• 11 years of experience in business-to-business (B2B) enterprise software go-to-market (GTM), commercialization, or product operations
• Experience in program management, business operations, project management, or managing operational execution
• Experience managing projects or operations within a cross-functional or matrixed environment

Preferred

• Experience leveraging AI-native tools to accelerate workflows to influence cross-functional AI adoption
• Experience with Google Cloud and Workspace platforms, commercial organizations, or the enterprise customer lifecycle
• Experience with the enterprise software development lifecycle
• Experience conducting analysis and providing data-driven recommendations to leadership based on market data
• Experience engaging engineering leadership on platform dependencies, data compliance, or technical customer blockers

Benefits

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year