Responsibilities

• Serve as the central administrator for all social media management platforms, accounts, and associated tools, overseeing daily operations and ensuring internal teams have the necessary access and training.
• Establish, enforce, and maintain a robust social media governance framework, including comprehensive best practices, brand standards, and crisis management across all active platforms.
• Safeguard the brand by ensuring strict adherence to security protocols and data privacy compliance across all active social media channels.
• Drive strategic projects focused on optimizing the social landscape through the implementation of technology, AI, and automation solutions.
• Serve as a key internal consultant by providing dedicated support and strategic guidance to the performance marketing, media, and advertising teams for all paid social media initiatives.
• Partner with strategists, engagement, and insights teams to facilitate collaboration on campaign execution, community management, reporting, and analytics.
• Cultivate and maintain strong working relationships with third-party vendors and agencies responsible for social media management, tools, and services.
• Contribute to a positive and collaborative team environment while working with internal business partners to understand their needs and right-size solutions

Requirements

• Bachelor’s Degree or Military experience
• At least 4 years of social operations or brand social governance experience
• At least 4 years of experience managing user access controls, account permissions, and digital security protocols across enterprise social accounts and business managers (such as Meta Business Suite, LinkedIn, TikTok, and Reddit Business Managers)
• At least 4 years of experience managing cross-functional projects across regulated stakeholder groups
• At least 3 years of experience administering enterprise-level social media management platforms (such as Sprinklr)
• At least 3 years of experience with paid social media execution and performance reporting
• At least 3 years of experience managing third-party technology vendors or digital agency relationships

Preferred

• 5+ years of social media operations experience
• 5+ years of experience leading complex, enterprise-wide process improvements and workflow optimizations
• 5+ years of experience in financial services, banking, or another highly regulated industry
• 2+ years of experience evaluating or implementing Gen AI, automation, or new technology integrations within a marketing ecosystem

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.