Responsibilities

• Manage TPEA’s social media accounts (Facebook, Twitter/X, Instagram, LinkedIn, and YouTube) and post content that drives engagement and increases followers.
• Create visual content and implement social media campaigns, monitor progress, engagement.
• Assist in creating graphics, videos, presentations, and/or reports.
• Update and publish website content, email marketing, and marketing collateral.
• Work cross-functionally to support strategic planning efforts, draft surveys, determine key audiences, a/b test, and analyze survey results.
• Engage with members (via email, comments, or messages) to maintain positive relationships and provide accurate, timely information.
• Perform data entry to include, but not limited to, new member application processing and general membership database maintenance.
• Monthly reconciliation of dues reports received from state agencies.
• Maintain/generate monthly membership reports.
• Provide support in administrative tasks such as making copies, proces incoming mail, prepare mailouts, process remote check deposits, run errands for the office, and send out recruiter supply packages as needed.

Requirements

• High School Diploma
• Strong customer service skills: 2 years (required)
• Must be available to work during regular business hours (Monday through Friday, 9 AM - 4 PM); quarterly availability on Saturdays for board meetings
• Proficient with standard computer programs/apps such as Microsoft Office Suite, Outlook, and Slack
• Comfortable utilizing online CRM platforms, payment processing systems, and project management tools
• Basic knowledge of state government and public policy
• Ability to work independently
• Strong time management, organizational skills, and attention to detail
• Ability to handle sensitive information securely
• Proactive attitude towards new tasks and seeking ways to improve processes
• Prior social media marketing, light graphic design, and research skills (sample work)

Preferred

• Bachelor’s degree a plus
• Certifications in online marketing a plus
• Associate degree preferred

Benefits

• Paid Time Off (PTO)
• Holiday Time Off (TPEA is closed from Christmas to New Year)
• 401(k)