Responsibilities

• Build and maintain CRM workflows, marketing automations, customer journeys, and lead routing automations across multiple business platforms
• Develop customer journeys, lead routing, and business process automations using established business rules
• Identify opportunities to automate manual processes and improve operational efficiency
• Understand system data flow and create seamless customer and employee experiences through automation
• Execute assigned Marketing Operations projects from development through deployment
• Build CRM automations, marketing workflows, customer journeys, software integrations, reports, dashboards, and platform configurations
• Configure and optimize marketing technology platforms to support business objectives
• Support production deployments and provide Hypercare following new implementations
• Maintain and enhance existing automations, integrations, and business systems as organizational needs evolve
• Build and maintain integrations between CRM, marketing, communication, and operational platforms; configure and troubleshoot API and webhook-based automations

Requirements

• Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), Computer Science, Information Systems, Business Analytics, Data Analytics, or a related field
• 1-2 years of experience in Marketing Operations, marketing automation, CRM administration, business systems, or similar MarTech environments through full-time work, internships, co-op experience, or relevant personal projects. Recent graduates are encouraged to apply
• Experience building automations using workflow automation platforms such as Zapier, Make, n8n, or similar automation tools
• Familiarity building or improving CRM workflows, business processes, operational workflows, or customer journey automations
• Familiarity with APIs, webhooks, and JSON for connecting business systems and automating workflows
• Experience troubleshooting workflow automations, system integrations, CRM platforms, or marketing technology platforms
• Strong understanding of system data flows, CRM workflows, and business process automation
• Strong analytical, organizational, and problem-solving skills with a desire to learn new technologies
• Excellent communication and collaboration skills
• Exceptional attention to detail with strong documentation and organizational habits

Preferred

• Experience with GoHighLevel (GHL), HubSpot, ActiveCampaign, Salesforce, or other CRM and marketing automation platforms
• Experience building email and SMS marketing campaigns, customer journeys, lead routing, and lifecycle automations
• Experience with AI-powered workflow automation, AI agents, or AI-assisted business processes
• Experience building operational reports, dashboards, and business analytics
• Experience administering SaaS platforms and configuring business applications
• Familiarity with business process mapping and workflow design
• Experience working within a ticketing system or technical support environment

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan
• Health & wellness perks
• Team outings and company-sponsored events
• Travel opportunities
• High-energy, collaborative culture
• Annual company-paid end-of-year trip for you and your significant other