Responsibilities

• Daily Sunnyside Operations Support
• Oversee data flow and integrity between marketing systems (CRM, CDP, analytics, ad tech, and content platforms), ensuring consistency and quality across all channels.
• Develop processes for the resolution of technical challenges and client complaints in conjunction with technology owners and operational management.
• Support post-launch maintenance, change management, and user enablement for new systems, including creating process documentation, SOPs, and user guides.
• Resolve or escalate technical issues within defined channels for optimal resolution speed and quality.
• Coordinate cross-functional resources — including engineering, data, and external agencies — to plan, execute, and deliver marketing technology projects on time and within scope.
• Work within our internal ticketing system to resolve, escalate, and deploy solutions to end users and internal team members adhering to all SLA standards.
• Ensure successful adherence to team KPI’s regarding time to resolution, response times, and end user satisfaction.
• Sunnyside Technology Solutions Implementation & Project Management
• Responsible for planning, coordinating and executing technical components of a project.
• Work with the entire information technology team, from engineers to service desk.

Requirements

• Bachelor’s degree in IT Management, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience.
• 3-5 years specifically in IT or Marketing related fields.
• Competent analytical skills and business acumen; analytical thinking, problem-solving; detail-oriented, committed to a high level of accuracy; track record of managing multiple projects concurrently.
• Ability to communicate professionally & effectively to both technical and business teams, across all levels of the organization, with demonstrated ability to interact credibly with executive management.
• Ability to adapt quickly to new and changing business and technical environments.
• Experience with digital transformation and customer experience improvement initiatives a plus.
• Acquisition due diligence and integration experience a plus.
• Minimal travel required, up to 10% of the time for on-site store support and annual meetings.
• Must have a valid driver's license.

Preferred

• Experience with digital transformation and customer experience improvement initiatives a plus.
• Acquisition due diligence and integration experience a plus.

Benefits

• Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program.