Marketing Specialist (2)

Boca Raton, FL (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 4 months ago

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Job Summary

Own the online reputation program at Sage Dental, monitoring reviews, drafting compliant responses, and guiding improvements.

  • Monitor and respond to reviews across Google, Yelp, Facebook, Healthgrades, and industry sites.
  • Must-have: 3–6 years in reputation management or related roles.
  • Standout: Cross-functional collaboration with Operations and Compliance to drive improvements.

Job Description

Responsibilities

  • Monitor and respond to reviews across Google, Yelp, Facebook, Healthgrades, and industry sites.
  • Draft thoughtful, brand-aligned responses ensuring professionalism, empathy, and accuracy while maintaining privacy and HIPAA compliance.
  • Identify trends or recurring concerns and escalate when needed.
  • Evaluate incoming reviews to determine when escalation is required (e.g., service concerns, clinical issues, legal/compliance risks).
  • Coordinate with Operations Managers, Patient Experience teams, Compliance, or other departments to ensure issues are addressed appropriately.
  • Track escalations to ensure resolution and timely communication.
  • Create weekly and monthly dashboards summarizing review volume, sentiment trends, response times, and practice-level performance.
  • Provide insights and recommendations to improve patient satisfaction and operational processes.
  • Maintain historical data and track long-term reputation trends.
  • Communicate with Operations Managers regarding escalated reviews, follow-up needs, resolutions, or recurring themes.
Sage Dental logo

Sage Dental

3.7 Glassdoor

For over 30 years, Sage Dental has been a leader in comprehensive dental care, offering a wide range of services, including preventative, general, cosmetic, restorative, and specialty dentistry.At Sage Dental, our mission goes beyond providing exceptional patient care — we’re dedicated to building a team-driven culture that values growth, innovation, and compassion. Our modern, family-friendly approach focuses on creating healthier communities while supporting our employees with the tools and technology they need to thrive. From pediatric dentistry and orthodontics to teeth cleanings and oral surgery, we’re leading the way with the latest clinical advancements to ensure the best outcomes for our patients and their families.With over 140 practices across the southeastern United States, Sage Dental is committed to delivering all dentistry in one place, fostering convenience, quality, and collaboration. If you’re passionate about providing top-tier dental care and want to be part of a team that makes a difference, Sage Dental may be the perfect place for you to grow your career.Explore our opportunities and learn more about our mission at www.mysagedental.com/careers.

Founded in 1997
Boca Raton, Florida, USA
671 employees
67% recommend to a friend
70% CEO approval

Traffic Signals

Monthly Visitors
52.3K
Monthly Google Ads Budget
$389.7K
Traffic Source Mix
Search
54.2%
Direct
37%
Referral
6.6%
Social
1%
Paid
1%

Headcount Trend

Current headcount: ~671

Marketing Team

Median Career Experience
22 years
Median Tenure
3.1 years
Marketing Roles Posted (Last 30 Days)
2

Funding

Last Raise
Private Equity, 13 years ago

Funding History

  • Oct 2012
    Private Equity