Responsibilities

• Support daily administration, maintenance, and troubleshooting in Workfront and Smartsheet, including access management, automations, user administration, and overall system hygiene.
• Maintain the marketing request intake queue, partnering with teams to communicate resource availability, timelines, and routing.
• Assist with AI tool research, adoption, and administration across new and existing tools.
• Provide operational support for new use cases and functionality, including creating templates and setting up workspaces.
• Partner with Marketing Operations to analyze data and help develop reports and dashboards to improve team efficiency.
• Support onboarding activities, including cohort training and documentation.
• Assist with process discovery, documentation, and continuous improvement efforts.
• Provide cross-functional support for marketing portfolio and roadmap tracking, including status updates and communication.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor's Degree Business, Marketing, Operations, or a related field
• 1-3 years experience in Marketing Operations, Marketing Technology, Business Operations, or a related role
• Strong attention to detail with solid organizational and analytical skills
• Curiosity and a proactive approach to learning and problem-solving
• Flexibility and adaptability, with the ability to respond constructively to feedback
• Positive team player who contributes to a collaborative environment
• Excellent communication and organizational skills
• Experience with Workfront and Smartsheet preferred; administrative experience a plus

Preferred

• Experience with Workfront and Smartsheet preferred; administrative experience a plus

Benefits

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance