Responsibilities

• Aid in development, documenting, and maintaining scalable end-to-end marketing processes that support campaign execution, lead management, content operations, and reporting.
• Identify inefficiencies and operational bottlenecks; propose solutions that increase speed, accuracy, and collaboration.
• Build workflow maps, SOPs, and operational playbooks for cross-functional teams.
• Own process governance and ensure adherence to established standards and guidelines.
• Marketing Technology & Systems Support: Collaborate with marketing stakeholders to understand system and workflow requirements.
• Support optimization of key martech platforms (e.g., marketing automation, CRM, project management tools).
• Troubleshoot process or data flow issues between systems and escalate to technical teams as needed.
• Project & Program Management: Manage process-related initiatives, including intake, prioritization, resourcing, and timelines.
• Lead cross-functional workshops and trainings to introduce new processes or improve existing ones.
• Enablement & Training: Ensure efficient collaboration between content, creative, digital marketing, operations, research and sales teams etc..

Requirements

• 3–5 years of experience in Marketing Operations, Process Optimization, Project Management, or related fields.
• Familiarity with marketing technologies such as automation platforms, CRM systems (e.g., Salesforce), and project management tools (e.g., Asana, Workfront, Monday.com).
• Excellent process documentation and workflow mapping skills (e.g., Lucidchart, Miro, Visio).
• Strong analytical mindset with experience using data to inform decisions.
• Exceptional communication, stakeholder management, and organizational skills.

Nice To Have

• Experience in B2B/B2C marketing environments or fast-paced operational teams.
• Lean, Six Sigma, or other process improvement certifications.
• 1-3 years Change Management experience or like certifications
• Understanding of revenue operations concepts and cross-functional dependencies.