Responsibilities

• Answer incoming phone calls and assist customers with reservations.
• Respond to customer emails, text messages, and online inquiries.
• Manage tour reservations and scheduling.
• Follow up with customers before and after their tours.
• Film tours and capture photos and videos for social media.
• Edit short-form videos for Instagram, Facebook, TikTok, YouTube Shorts, and other platforms.
• Create and schedule social media posts.
• Respond to online reviews and customer messages.
• Help develop marketing ideas and promotional campaigns.
• Assist with general office organization and administrative tasks.

Requirements

• Friendly, professional, and confident speaking with customers.
• Highly organized and detail-oriented.
• Self-motivated and able to work independently.
• Creative with an eye for photo and video content.
• Comfortable learning new software and technology.
• Dependable, trustworthy, and looking for a long-term opportunity.
• Willing to occasionally work weekends and holidays, as that's when our business is busiest.

Preferred

• Social media management
• Video editing (CapCut, Adobe Premiere Pro, Final Cut Pro, or similar)
• Canva
• Photography or videography
• Customer service
• Reservation or booking software
• Google Workspace
• Microsoft Office

Benefits

• Flexible schedule