Marketing Manager - Customer Experience

Milwaukee, WI (On-site)

Salary Not AvailableSenior Level6+ years expFull time

Posted 5 months ago

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Job Summary

Drive the transformation of a showroom into a multi-purpose Customer Meeting Center and own end-to-end experiential marketing across on-campus visits, tradeshows, and brand experiences.

  • Own the end-to-end execution of showroom transformation and customer experiences.
  • Must-have: Strong project leadership and vendor management to coordinate cross-functional teams.
  • Standout: Experience integrating AV/digital tech and design for impactful brand storytelling.

Job Description

Responsibilities

  • Lead the transformation of a traditional showroom into a multi-purpose Customer Meeting Center through a phased plan and long-term strategic vision.
  • Drive customer engagement strategy and ensure brand consistency across both physical and digital environments.
  • Collaborate with cross-functional teams to integrate technology, storytelling, and design elements that reflect the brand and support strategic priorities.
  • Apply strategic planning and project management expertise to deliver seamless execution across multiple workstreams.
  • Oversee strategy and execution for top-tier tradeshows, including messaging, engagement, and alignment to sales pipeline goals.
  • Lead end-to-end planning and delivery of on-campus customer visits, ensuring high-impact, personalized experiences.
  • Develop scalable, repeatable processes for visit execution and feedback collection to continuously improve satisfaction and outcomes.
  • Support the alignment of experiential marketing touchpoints with broader customer insight initiatives, ensuring data share to support business decisions.
  • Manage vendor relationships for design, construction, and digital experience to support showroom transformation and event needs.

Requirements

  • Bachelor’s Degree in Marketing, Communications, Business, or related field.
  • 6+ years of experience in marketing or customer experience roles.
  • Strong background in project leadership, stakeholder engagement, and vendor management.
  • Track record of delivering customer-centric experiences that drive measurable results.
  • Experience with space planning or experience design is a plus.
  • Exceptional organizational and communication skills.

Preferred

  • Experience with AV/digital technology integration preferred
  • Experiential marketing certifications a plus

Benefits

  • Generous benefit package available.
Direct Supply logo

Direct Supply

Since 1985, Direct Supply has been committed to modernizing the delivery of care for seniors.With nearly 40 years of healthcare experience and industry relationships paired with our advanced AI and technology-driven capabilities we can deliver:• Industry-leading platforms that address healthcare’s biggest challenges• Advanced procurement capabilities to spend smarter• A data-driven supply chain with the power and flexibility to get you exactly what you need on time and on budget“The same way of doing business is not an option – we have to continuously evolve and find a new normal. Over the last 35 plus years, Direct Supply has transformed the delivery of healthcare for seniors and we’re not done yet.” - Bob Hillis, Founder and CEOLearn more at DirectSupply.com and see our current open positions at DirectSupply.com/Careers

Founded in 1985
Milwaukee, Wisconsin, USA
1.5K employees (132 in marketing)

Traffic Signals

Monthly Visitors
116.4K
Monthly Google Ads Budget
$6K
Traffic Source Mix
Search
47.4%
Direct
46.3%
Referral
4.5%
Social
0.5%
Paid
1.3%

Headcount Trend

Current headcount: ~1.5K

Marketing Team

Marketing Team Size
66 (5% of company)

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