Responsibilities

• Monitor and maintain call response and email dashboards, ensuring timely follow-ups from sales reps to our customers.
• Support daily operations of Zoom Phone, HIver and Zoho CRM for the marketing and sales teams.
• Oversee the collection, analysis, and reporting of key performance metrics related to the inside sales team.
• Proactively follow up with sales reps and escalate issues to management when necessary.
• Document workflows and suggest improvements to existing processes.
• Work independently in a fully remote environment, staying organized and focused.
• Keep an eye on new tools and technologies that can improve communication and efficiency.

Requirements

• Comfortable learning new systems and tools quickly.
• Highly organized, detail-oriented, and reliable.
• Strong communication skills and persistence in following up with others.
• Able to work independently and manage priorities in a remote setting.
• Availability during standard business hours (8:00 AM – 5:00 PM Eastern).
• Confident in holding team members accountable while maintaining positive working relationships.

Preferred

• Previous experience with Zoom Phone, Zoho, or Hiver is a plus, but not required.
• Experience working with Ai is a bonus

Benefits

• Medical Insurance - Choose between a traditional PPO and flexible health plan with a tax-free health savings account
• Comprehensive and affordable coverage
• Preventative care covered at 100%
• Access to the Blue Cross Blue Shield national network
• Dental Benefits - Affordable coverage with annual exams, cleanings and xrays covered at 100% and rollover benefits.
• Vision Benefits - Get yearly eye examinations and buy new lenses, frames, and contacts. Or skip the glasses and enjoy special discounts on LASIK procedures! You’ll have access to 70,000 provider locations across the U.S., including well-known retailers like Walmart and America’s Best Glasses.
• 401(k) for Comfortable Retirement - Colonial Electric matches 25% of your contributions up to 6% of your annual earnings..
• Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost to you.
• Paid Time Off - Including vacation, personal time, paid holidays and more.
• Colonial Paid Parental Leave - CPPL offers parents company paid time off to care for the birth or adoption of a child.
• Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.