Responsibilities

• All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
• Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
• Attend weekly meetings with the advertising agency.
• Plan and execute marketing promotions and/or events on or off property for all Kiowa Casino Properties.
• Communicate programs to internal and external Guests as appropriate.
• Train other marketing Team Members on the execution of promotions, events, and software.
• Act as a Lead for the Rewards Club in the absence of a Rewards Club Lead and as a Host in the absence of a Casino Host.
• Record, retain and destroy all Marketing materials per retention policy.
• Prepare and disseminate all surveys for guest and team member feedback.
• Work closely with outside Advertising Agency, Graphic Artist and Advertising and Special Events Coordinator on social media campaigns and on all printed and digital promotional collateral.
• Coordinate all print and promotional orders with vendors.
• Responsible for creating jobs on project management site for all collateral.
• Responsible for placing all orders with vendors and printers.
• Responsible for variable data testing of all casino offers across all properties.
• Responsible for data testing all extracts prior to the building of the marketing campaign each month.
• Responsible for proofing all sweepstakes setups as well as testing entries.
• Create, print, stuff and mail all internal mail pieces.
• Order and receive shipments for all promotional inventory and schedule weekly deliveries with Receiving and Facilities departments.
• Manage all on-property video assets to include video displays, menu displays and content programming for all Kiowa Casino properties.
• Coordinate decorations for all Marketing events as needed.

Requirements

• High School diploma or GED is required.
• Previous experience in Marketing and 1 years' previous experience in a lead or hospitality position preferred.
• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.
• Must be at least 21 years of age.
• Regular and reliable attendance.
• Must be able to work in a fast-paced environment.
• Strong computer skills with experience in Word, MS Office, Excel, Publisher, and Power Point software applications experience with the ability to demonstrate proficiency.
• Ability to work cooperatively with all departments and all team members.
• Ability to maintain a professional appearance and demeanor.
• Ability to maintain high confidentiality.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to work independently with minimal supervision.
• Ability to prioritize tasks and meet deadlines.
• Excellent verbal and interpersonal communication skills.
• Accurate and detail oriented.
• Excellent problem-solving skills.

Preferred

• Previous experience in a lead or hospitality position preferred.
• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.