Responsibilities

• Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
• Takes the lead to identify opportunities for automated campaigns that bring value to our members and create operational efficiencies.
• Collaborates with various departments throughout the organization to gain an understanding of core systems and data sources to help define campaign objectives.
• Leads the development of campaign architecture by working with technical departments and third-party vendors.
• Analyzes processes, identifies areas of improvement and spearheads the implementation of those changes.
• Applies member and relationship information from CRM system to target audiences, preferences and key data attributes to achieve campaign objectives.
• Coordinates a multi-channel communication strategy that delivers to campaign objectives, gaining agreement from key stakeholders.
• Manages agency and freelance designers to communicate create campaign deliverables.

Benefits

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company-provided life insurance at up to twice your annual salary
• Financial Education Programs
• DoorDash DashPass
• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc
• Pet Insurance
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.