Responsibilities

• Conduct Web Shops and Phone Shops for communities on an as-needed basis to evaluate customer experience and operational consistency.
• Perform detailed online audits across all digital platforms to confirm lead-routing paths, contact information, tracking systems, and listings are accurate and functioning properly.
• Provide training to onsite and regional teams via Teams and/or in person on marketing procedures and platforms.
• Manage and update online business listings across Google, Apple, Bing, Yelp, and related platforms to maintain accuracy, improve visibility, and support digital marketing performance.
• Support properties by reviewing traffic and leasing performance, troubleshooting issues, and identifying opportunities for improvement.
• Manage the department Help Desk inbox to ensure timely responses and consistent support for onsite and regional teams.
• Assist with signage, logo, and rebranding projects, including coordination with design and production vendors for design, production, and installation.
• Manage shared and personal inboxes by organizing incoming messages, prioritizing requests, and responding promptly to maintain smooth communication and workflow.
• Attend company events to capture high-quality photos and videos, and create engaging reels and video content that showcase company culture and community engagement.
• Develop resident event ideas, marketing concepts, and team-building resources that onsite teams can use to enhance resident satisfaction and engagement.

Requirements

• Previous experience clearly conveying information and ideas
• Skilled in using Canva and similar creative platforms for marketing materials.
• Strong organization and attention to detail
• Comfortable working in a fast-paced environment
• Experience managing or creating content for social media platforms
• Confident speaking or training groups of various sizes, both in person and virtually