Responsibilities

• Support the development and execution of go-to-market and commercialization strategies for SMB payment products and features across the U.S. and Canada
• Conduct market, competitor, and customer research to identify product enhancement opportunities, target market needs, and product-market fit
• Develop, launch, and maintain sales enablement, training, and support content aligned with new product and feature releases
• Manage and govern training materials, sales collateral, and documentation repositories to ensure accuracy, compliance, and adherence to control standards
• Lead commercialization activities for smaller product enhancements and support larger product launches and market expansion initiatives
• Partner with Product, Analytics, and Commercialization teams to define success metrics, monitor pilot performance, and track launch results against business objectives
• Review and enhance banker, partner, and client-facing materials to drive product adoption, self-service utilization, and sales referrals
• Communicate product strategy, commercialization plans, and launch readiness updates through stakeholder forums, training sessions, and presentations
• Support regulatory, risk, and compliance activities by following testing procedures, contributing to control frameworks, and identifying process improvement opportunities
• Ensure adherence to commercialization governance, documentation, and annual control review requirements

Requirements

• 2+ years of experience or equivalent expertise in Product, Technology, or Project Management
• Emerging knowledge of risk management and controls, regional and local nuances, and governance requirements
• Strong analytical skills with the ability to interpret data and make informed decisions
• Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred

• Strong attention to detail within presentation formatting and copywriting
• Experience in product commercialization and customer experience enhancement
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Ability to manage multiple projects simultaneously and meet deadlines
• Familiarity with small business payments and related technologies
• Creative problem-solving skills and adaptability to changing market conditions
• Experience with SharePoint, Monday.com, Tableau, and content management systems

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.