Manager, Social Analytics & Engagement

Universal City, CA (Hybrid)

$80K/yr – $100K/yrManager3+ years expFull time

Posted 5 weeks ago

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Job Summary

Own cross-functional social strategy and performance reporting across NBC/Peacock titles, grounded in audience insights and performance trends, while shaping content priorities and platform plans and coordinating on-set capture and agency partners.

  • Lead cross-functional social strategy and performance reporting across NBC/Peacock titles.
  • Set content priorities and platform strategy based on audience insights and performance trends.
  • Manage agency partners and on-set social capture to ensure alignment with goals.

Job Description

Responsibilities

  • Lead data-informed social campaign strategy for assigned NBC and Peacock series, using audience behavior, performance trends, and platform insights to guide campaign planning and execution.
  • Own social campaign performance reporting across assigned NBC and Peacock titles, synthesizing data into actionable insights, key learnings, and recommendations for internal stakeholders.
  • Set campaign-level content priorities and platform strategy across current and emerging social platforms, grounded in audience insights, platform best practices, and performance goals.
  • Monitor social conversation, audience sentiment, cultural trends, and competitive activity to identify actionable insights, reactive opportunities, and potential risks for current and future campaigns.
  • Translate social listening and performance trends into forward-looking recommendations that inform campaign planning, creative development, editorial decisions, and broader marketing strategy.
  • Collaborate cross-functionally with Brand Marketing, PR, Media, Creative, and Production teams to ensure social strategy is integrated into broader campaign planning, including activations, influencer campaigns, premieres, and consumer-facing events.
  • Own social-first content capture strategy for shoots, junkets, and special events, ensuring concepts, formats, and outputs align with campaign objectives, audience interests, and platform opportunities.
  • Manage agency partners responsible for publishing, community management, copywriting, day-to-day platform execution, and on-set social capture, ensuring work is aligned to strategic priorities, performance goals, and brand standards.
  • Oversee social campaign workflows, including briefing, approvals, asset distribution, trafficking, and execution, while ensuring efficient delivery against timelines and campaign objectives.
  • Ensure proper vetting and QA of social creative and copy with Legal, Brand, PR, and internal stakeholders, including accuracy, brand alignment, and grammar/spelling review.
  • Proactively communicate priorities, bandwidth, risks, progress updates, and key performance insights with leadership and relevant cross-functional partners.
  • Develop post-campaign recaps that capture performance drivers, audience takeaways, optimization opportunities, and strategic learnings to improve future launches.

Requirements

  • 3+ years of experience in social media, digital marketing, or entertainment marketing
  • Expertise in social platforms, platform best practices, and emerging creative formats
  • Experience developing and executing multi-platform social campaigns with measurable results
  • Strong understanding of social strategy, content development, audience engagement, and performance reporting
  • Excellent oral and written communication skills with the ability to communicate effectively across all levels and departments
  • Ability to take direction effectively while also demonstrating initiative and strategic thinking
  • Detail-oriented and solutions-driven, with the ability to manage multiple projects and deadlines in a fast-paced environment
  • Passion for entertainment, pop culture, fandom, and social media trends
  • Bachelor’s degree
  • Must have work authorization to work in the United States

Preferred

  • Experience working with talent, influencers, agencies, or production partners is a plus
  • Experience with Airtable, Sprout Social, Microsoft Office (including SharePoint), and social publishing/reporting tools is a plus

Benefits

  • Medical, dental and vision insurance
  • 401(k)
  • Paid leave
  • Tuition reimbursement
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NBCUniversal

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Founded in 1926
New York, New York, USA
48K employees (18,533 in marketing)

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Marketing Team

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11,965 (25% of company)
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17 years
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