Responsibilities

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• Team Leadership & Development: Hire, train, mentor, and manage a team of Digital Campaign Managers; establish performance metrics, conduct regular reviews, and foster a collaborative team culture.
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• Operational Oversight: Oversee the team’s live campaign pacing, delivery health, and makegoods process, stepping in to support high-stakes or complex accounts.
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• Process & Safeguards Strategy: Establish, institutionalize, and optimize delivery safeguards (buffers, pacing check templates, QA processes) across the department to minimize human error and revenue leakage.
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• Cross-Functional Standardization: Clarify ownership and enforce clean, standardized handoff processes between Sales, Planning, Account Management, and Ad Operations prior to campaign launches.
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• High-Level Problem Resolution: Partner with leaders in Ad Operations and Revenue Operations to resolve systemic delivery or billing issues and implement long-term preventative solutions.
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• Workflow & Escalation Management: Analyze recurring execution, workflow, or billing challenges to advocate for systemic fixes, process updates, or clear documentation.
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• Senior Stakeholder Support: Serve as the ultimate escalation point for severe campaign-level client or agency concerns, providing strategic guidance to resolve issues.
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• Client Relationship Enablement: Empower and guide Account Managers and Campaign Managers in maintaining strong, professional client relationships through communication best practices.
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• Roadblock Removal: Proactively identify and eliminate day-to-day operational or technical roadblocks to help the campaign management team execute effectively and efficiently.
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Requirements

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• Bachelor’s degree or equivalent experience
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• 5+ years of experience in digital account management, media execution, or ad operations
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• Prior experience managing or mentoring team members preferred
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• Strong understanding of digital media execution, pacing, and billing fundamentals
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• Detail‑oriented with strong organizational and communication skills
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• Proven ability to collaborate cross‑functionally and manage multiple campaigns simultaneously
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Preferred

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Benefits

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• TelevisaUnivision believes a happy, well-balanced employee is essential to a thriving culture. We offer a wide selection of benefits and perks, including paid time off; tuition reimbursement; wellness and employee support programs; 401(k); life and other insurance plans—along with a comprehensive and competitive health benefits package featuring medical, dental, and vision coverage options.
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