Responsibilities

• Strategic Tactical Execution: Work to implement our clients’ brand strategies and digital best practices in each tactic (email, display, web, social), throughout the asset creation process including content, design, and development
• Collaborate with Strategy, Creative and Account to oversee creation of innovative and strategic digital executions
• Use AI-tools such as Bannerify, Perplexity, and Claude Code to improve activation accuracy and efficiency
• Collaborate with Experience Strategy team to gather and analyze performance and provide optimization recommendations
• Digital Expertise: Provide consultative decisions regarding digital deliverables to ensure all specs are accurate and feasibility of projects (including but not limited to websites, social media, video, display banner, emails, experiential)
• Assist with QA/ UAT processes and development of functional requirements for digital projects
• Client + Vendor Relationship Management: Build and foster relationships with third-party publishers, media teams, and clients including applicable packaging and handoffs of content
• Lead and/or participate in client communications inclusive of tactical/vendor status calls, presentations, and digital media planning
• Project Process + Oversight: Assist in submission preparation, working closely with account and project management team members
• Improve and document processes leveraging AI-tools to improve efficiency, quality, and scale

Requirements

• 2-4 years of experience in digital engagement, digital strategy, or digital operations within an agency or regulated industry environment
• Strong attention to detail and comfort working with complex specs and channel requirements
• Curiosity about digital channels, emerging platforms, and AI-enabled tools — and a desire to experiment thoughtfully
• Ability to follow structured processes while raising questions and risks when something looks off
• Clear, proactive communication with teammates and a collaborative, solution-oriented mindset